info@newmansheating.co.uk

07730 166003

Hill Cottage, Winchester Road, Fair Oak, SO50 7HB – Registered in England and Wales No. 10471743

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Complaints Policy

We always provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times when our customers may not be completely satisfied. To ensure we are able to meet our expectations, we will be able to respond quickly and fully to our satisfaction. As soon as possible after the completion of the works, please inspect the work to be safe. In the unlikely event that you are in the process of doing so, you should not be in a position to do so as soon as possible. Either call us on 07730166003, or write to us at Cottage Hill, Winchester Road, Fair Oak, SO50 7HB, or email us at info@newmansheating.co.uk and we would like to respond to your complaint and where possible, will provide you with a date to solution any issues raised. Where we can not resolve any complaints? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/